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Jane works in the sales department of a service company. She has impressive interpersonal skills and always turns up for work on time. Though she gets along well with her coworkers, she has a habit of constantly interrupting them during a conversation. Which core business etiquette, is missing in Jane?
Active listening. Jane's habit of interrupting coworkers indicates a lack of this core business etiquette, hindering effective communication.
The core business etiquette missing in Jane's behavior is active listening. Active listening involves fully concentrating on what is being said by the speaker, understanding the message, and responding appropriately. By constantly interrupting her coworkers during conversations, Jane fails to practice active listening.
Effective communication in the workplace requires not only expressing oneself but also listening attentively to others. Interrupting others can be perceived as disrespectful and can hinder effective communication. It may make coworkers feel undervalued or ignored, ultimately leading to a breakdown in teamwork and collaboration.
Additionally, active listening is essential for building rapport and trust with coworkers. When Jane interrupts her coworkers, she may come across as impatient or disinterested, which can negatively impact her relationships with them.
To improve her communication skills and demonstrate respect for her coworkers, Jane should work on practicing active listening. This involves giving her full attention to the speaker, refraining from interrupting, asking clarifying questions when necessary, and providing feedback to show understanding. By enhancing her active listening skills, Jane can contribute to a more positive and productive work environment.